Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
I hope this information is helpful, and please do not hesitate to contact us if you require any additional support.
Thank you.
Hi,
I am using a credit card, an usually have no problems making payments online. The message I’m getting is
“We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
Rob
Hello,
Do you happen to use a VPN service? If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
If the issue still persists, please provide the email address you used to purchase so we can locate the transaction to check what happened. You can add them in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
No, I’m not using a VPN.
I’ve added the email address to the sensitive data section.
Thanks,
Rob
Hello,
The country of the card issuance authority and your IP location is not matching.
That is why our payment processor has put a block on your card till 24 Sept.
We request you to wait for 2 days and then attempt the purchase again. Do make sure you are choosing the correct location from the dropdown while making the purchase:
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Ok, thanks for your help.
I am choosing the correct location. I work for a company based in a different country and I’m using the company credit card, so the IP and card issuance authority location will not match.
Is there a way to remove this block?
Hello,
Unfortunately. there is no way to remove this block. Please ask the card owner residing in the same country to make the purchase as otherwise, it will get flagged due to card country/IP mismatch.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
