Cannot Pay – RankMath Payment System Issue???

#1028604
  • Resolved Motion Health Centre

    4 months, 3 weeks ago

    Rank Math free

    Greetings,

    I have tried every support information and multiple payment methods. I cannot seem to pay for the Pro Plugin? Something is wrong on the RankMath side of things.

    It keeps stating
    “We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”

    I have tried 2 different business cards, plus my paypal account. I have tried paying from my RankMath account. I have tried updating my payments methods in there. Nothing works.

    I have made sure the chrome browser allows pop ups and no ad blockers. I have selected for Australia the country of origin.

    I don’t have a VPN.

    I called my bank. They said they can’t even seen any attempts for payment.

    You have a major issue. I beleive I tried doing this many months ago on a number of occasions and it didn’t work, and I did not pursue to this much effort. I read the blog post/help post you have on this addressing this message. I assume this is a regular issue? For a large company like yours I believe you want to get this payment inconvenience settle properly. It’s actually quite annoying and has been very time consuming.

    I’d like to know how to proceed? I never had this issue in the past.

    Much appreciated.

    Michael

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    4 months, 3 weeks ago

    Hello,

    We apologize for the issue you are facing with the payment process for the Rank Math Pro Plugin. Thank you for providing detailed information about the steps you’ve already taken to resolve this.

    Based on your description, it seems you’ve covered many of the common troubleshooting steps. Here are a few additional suggestions:

    1. Ensure Your Card Supports International Payments: Make sure that your credit or debit card supports international payments in USD and subscription payments. Some cards may have restrictions that prevent transactions from going through.

    2. Try Different Payment Methods: If you haven’t already, consider trying a different credit card or using PayPal again, ensuring that your PayPal account is fully verified and has sufficient funds.

    3. Contact Your Bank Again: Since your bank mentioned they couldn’t see any attempts for payment, it might be worth contacting them again to ensure there are no blocks on your account for international transactions.

    4. Check for Browser Issues: Although you’ve mentioned that pop-ups are allowed and ad blockers are off, sometimes clearing your browser cache or trying a different browser can help.

    If you’ve tried all these steps and the issue persists, we recommend replying to this ticket with any additional details or screenshots of the error message. A human agent from our support team will take over and assist you further.

    We appreciate your patience and understanding as we work to resolve this matter for you.

    Thank you for bringing this to our attention!

    Rakibuzzaman Siam

    4 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Could you please share the last 4 digits of your credit card in the sensitive data section so we can check why it isn’t working?

    Looking forward to helping you.

    RankBot

    3 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cannot Pay – RankMath Payment System Issue???’ is closed to new replies.