Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit, else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Please check:
VIDEO 2: Same issue in troubleshoting mode
also added login details.
Many thanks for your help in advance!
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This reply was modified 4 years, 4 months ago by
barbio.es.
Hello,
I have forwarded this to the dev team, please keep the access open and we will get back to you.
Looking forward to helping you. Thank you.
Hello,
I have enabled the beta version (which is almost the next update) and it could solve your issue, could you try and let us know?
Looking forward to help you.
Thanks. it seems to be working fine now.
Hello,
I am happy to hear that. Remember to disable the beta versions once we release the next official version. Meanwhile, do you want this thread to be closed? We will be here for any other questions or issues you might have.
Looking forward to help you.
Hi,
I still have another issue, that is, even that i authenticate on google, i cant add any url from the google search console.
You can see video 3 , i added it to the internal details
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This reply was modified 4 years, 4 months ago by barbio.es.
Hello,
Did you verify it as a domain property? If not, please do so.
Then, deauthorize your Google Search Console and re-authorize it again.
Then, you should be able to see your website in the drop-down.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi, i tried several times and always happens the same issue.
Can you help me on this?
Thanks!
Hello,
Allow us to investigate into this with the dev team, please keep the access open and we will get back to you.
Looking forward to helping you. Thank you.
Hello,
We have been working on a fix and we have a solution. Since we cannot replicate this issue ourself, we request you to update to the below version of Rank Math by doing the following:
1. Remove Rank Math from WP > Plugins. Don’t worry, all your settings are safe in your database and they will return once you upload the below version.
2. Install this version of Rank Math on your website by uploading it from WP > Plugins > Add New.
Here are the files: https://i.rankmath.com/GprWvy
Here’s a small video tutorial:
https://i.rankmath.com/T1DqJL
3. Activate the Rank Math plugin after it is done uploading.
4. Go to WordPress Dashboard > Rank Math > Dashboard > Help
Connect to your Rank Math account.
5. Go to WordPress Dashboard > Rank Math > General Settings > Search Console
Re-Authorize your Google Search Console.
That’s it. The issue should not come back.
Do let us know how it goes.
Hi,
I tested it, same issue… nothing different happens.
Hello,
We have seen cases where security plugins block the needed requests making it unavailable. Could you try again with your security plugins temporarily disabled?
Looking forward to help you.
Did what you asked me… nothing… same problem.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
