Hello,
Thank you for contacting Rank Math and I’m sorry for any inconvenience this issue may have caused you.
CSV import functionality is a Pro feature and you’ve opened this ticket using Free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
While importing data of larger size, the memory limitations of your website or the time settings can cause errors. This can result in incomplete CSVs while exporting or the import process seems to be taking a long time without any actual import taking place. This could be due to the memory limitations of your site. To overcome this scenario, the following can be done.
1 – Increasing PHP memory and WordPress memory – When your site is using more memory to import your files than it is capable of. Please ask host to increase the memory_limit of PHP
To increase your WordPress memory limit go to the wp-config.php file and change the memory parameter in
define(‘WP_MEMORY_LIMIT’, ‘256M’);
2 – Increase the maximum execution time – If the import is taking longer to complete and the process times out, increasing the maximum execution time can fix this error. Try increasing the time limit in seconds in any of the following. set_time_limit(300); Add this in wp-config.php file.
Note: Dividing your CSV into smaller CSVs of lesser entries can help improve the speed while importing. Also, I would suggest export a default CSV file and then add the imports to there.
We hope that helps. We are here if you need us again.
Thank you
