Cannot find my License

#849442
  • Resolved Guntli Solutions

    1 year, 4 months ago

    Rank Math pro
    Content AI Starter

    Good Day,

    I have bought a license a while ago and linked it successfully to the domain guntli-solutions.ch

    I am now building a new website on shop.guntli-solutions.ch which should be transferd soon. for this i also want to actitvate rank math on the new site that replaces the current one on the main domain.

    I was able to login in a account that is linked to my company domain on your website, but cannot see the license or invoice for previous License of Rank Math SEO, can you please check what account is linked to guntli-solutions.ch?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with locating your Rank Math license. To check which account is linked to your domain guntli-solutions.ch, please follow these steps:

    1. Log in to your Rank Math account at Rank Math Account Area.
    2. Navigate to the Websites section to see if your domain is listed there. If you see No connected websites found, it indicates that your website is not connected to your Rank Math account.
      No connected websites found with Rank Math account
    3. If your website is not shown, you may need to reconnect it by going to WordPress Dashboard → Rank Math SEO → Dashboard → Help. If it shows as connected, choose Disconnect Account and then click Connect Now to reconnect with the correct account.
      Choose Disconnect account
    4. Ensure you select the correct Rank Math account associated with your PRO license when prompted.
      Activate Rank Math license

    If you still cannot find your license or have further questions, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to resolve it for you soon!

    Sources:
    Website Not Shown In Rank Math Account Area » Rank Math
    How to Ensure Your Account Has an Active Subscription » Rank Math

    Guntli Solutions

    1 year, 4 months ago

    Rank Math pro
    Content AI Starter

    Need Human Assistance

    Jeremy

    1 year, 4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    That website you mentioned is associated with a Rank Math account with an email address of [see sensitive data section].

    That account has a PRO subscription which expired and already ended 3 days ago. To continue using the PRO features, you’ll have to purchase a new plan from here: https://rankmath.com/pricing/

    Don’t hesitate to get in touch with us if you have any other questions.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Cannot find my License’ is closed to new replies.