-
Hi, I am first time user of the plugin. I tried to edit the home page title tag and snippet but the edit page does not appear. Did I do it wrongly? Other pages in the wordpress site I can see the edit snippet section. Only Home page it won’t open up. The print screen is in the google drive link:
https://drive.google.com/file/d/1XO2fiMzmwHNT36Qu3BolcbpjwwWLP99f/view?usp=sharing
Best Regards
-
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems Rank Math is not working properly on your website. Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
The ticket ‘cannot find homepage title’ is closed to new replies.