Cannot enter custom title

#70856
  • Resolved Patrice Vigier
    Rank Math free

    Hello,
    I cannot enter custom title, keywords or snippets in my homepage or any pages.
    Can youp lease help?
    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Please navigate to Rank math > Titles & Meta > Posts/Pages and enable the option to Add SEO meta box.

    If that’s already set, Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Please let us know if you find the culprit else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,
    Thank you for your answer.
    I’m the admin
    Of course Add “SEO meta box” is enabled.
    You ask to install site health, this is fine as it was already installe, but I will not turn ON trouble shooting.
    It looks like you application is not compatible with Flash Pro theme or Page Builder by SiteOrigin.
    Have nice day.
    Patrice

    Hello,

    A number of users are using SiteOrigin page builder and the only issue was content analysis of which the page builder team were to release an update with a fix, if they haven’t already.

    If the troubleshooting plugin is not working on your site, you can create a staging site then disable the theme and plugins one by one to check if you can really find the culprit plugin/theme. Let us know how this goes.

    Looking forward to helping you. Thank you.

    ​​​​​​

    Hello,
    Thank you for your answer but I’m not going to do this. I have disable RankMath :=(
    Sincerely
    Patrice

    Alberto
    Rank Math business

    Hello,

    We are sorry about that. If you want us to check the issue and fix it we would be more than happy to do it.

    If not, we will be here to help you if in the future you want to use our plugin on your sites.

    Looking forward to help you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Cannot enter custom title’ is closed to new replies.