Cannot edit snippet

#969621
  • Resolved Marcie Grahame
    Rank Math free

    I am trying to edite the snippet on my product as it is taking it from my full short description but it will not allow me to change it to a shorter description. It will alow me to edit title and URL but not snippet.

    I tried deactivating all my plugins to see if there was a conflict but it made no difference, I could still not edit the snippet.

    I also tried a few other things that were suggested when I did a search but nothing helped.

    Any help would be appreciated.

    Thank you
    Marcie

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We apologize for the issue you are facing with editing the snippet for your product. It sounds frustrating, and we appreciate you taking the time to troubleshoot by deactivating plugins and trying other suggestions.

    To assist you better, could you please provide the URL of your site? This will help us understand the context of the issue more clearly.

    In the meantime, if you are using the Rank Math Snippet Editor, ensure that you are following these steps:

    1. Open the product in the WordPress editor.
    2. Scroll down to find the Rank Math Metabox.
    3. Click on Edit Snippet under the General tab.
    4. Make your changes in the Snippet Editor and then click Update to save.

    If you still cannot edit the snippet after trying these steps, please reply to this ticket, and a human agent from our support team will take over and assist you further.

    Thank you for your patience!

    Hello,

    Thank you for contacting Rank Math support.

    You seemed to have marked this ticket as resolved.

    We’re just following up to know if you have any other concerns that we can assist you with. If your issue has been resolved, please let us know so we can mark this ticket as closed.

    Thank you for choosing Rank Math.

    Resolved, Thank you

    Hello,

    We are glad that the issue has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Cannot edit snippet’ is closed to new replies.