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Hi guys!
We have recently updated WP, WooCommerce, and all other relevant plugins on our websites.
Since then, even with all plugins to their latest versions, we are unable to edit meta titles, descriptions, and keywords on product categories.
This does not seem to affect any other post types, only product categories.
I can tell that it is probably caused by a JS error that I see in the console but, I don’t really understand why. I did find out that if I disable the ACF (Advanced Custom Fields) plugin, I can save changes in RankMath’s fields. But obviously, this is not sustainable.
I pasted the stack track at the bottom of the ticket.
We appreciate any help,
Amir.
term.php?taxonomy=pr…type%3Dproduct:1797 Uncaught TypeError: Cannot read property 'indexOf' of undefined
at HTMLDocument.<anonymous> (term.php?taxonomy=pr…type%3Dproduct:1797)
at HTMLDocument.dispatch (load-scripts.php?c=1….7.2:formatted:2030)
at HTMLDocument.v.handle (load-scripts.php?c=1….7.2:formatted:1962)
at Object.trigger (load-scripts.php?c=1….7.2:formatted:3361)
at l (load-scripts.php?c=1….7.2:formatted:3778)
at XMLHttpRequest.<anonymous> (load-scripts.php?c=1….7.2:formatted:3900)(anonymous) @ term.php?taxonomy=pr…type%3Dproduct:1797
dispatch @ load-scripts.php?c=1….7.2:formatted:2030
v.handle @ load-scripts.php?c=1….7.2:formatted:1962
trigger @ load-scripts.php?c=1….7.2:formatted:3361
l @ load-scripts.php?c=1….7.2:formatted:3778
(anonymous) @ load-scripts.php?c=1….7.2:formatted:3900
load (async)
send @ load-scripts.php?c=1….7.2:formatted:3908
ajax @ load-scripts.php?c=1….7.2:formatted:3680
s.ajax.s.ajax @ load-scripts.php?c=1….7.2:formatted:4363
value @ VM7216 analyzer.js:formatted:3774
(anonymous) @ VM7216 analyzer.js:formatted:11801
(anonymous) @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:53
ee @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:34
(anonymous) @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:52
hf @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:83
(anonymous) @ VM7216 analyzer.js:formatted:11800
value @ VM7216 analyzer.js:formatted:11797
value @ VM7216 analyzer.js:formatted:11791
(anonymous) @ VM7233 classic.js:formatted:5758
(anonymous) @ VM7233 classic.js:formatted:5755
e @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:86
c @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:87
f @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:87
setTimeout (async)
Es @ lodash.min.js?ver=BR…SER_CACHE_TOKEN:115
u @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:86
s @ lodash.min.js?ver=BROWSER_CACHE_TOKEN:87
value @ VM7233 classic.js:formatted:6823
value @ VM7233 classic.js:formatted:6053
(anonymous) @ VM7060 hooks.min.js:2
(anonymous) @ VM7233 classic.js:formatted:6865
e @ load-scripts.php?c=1….7.2:formatted:1423
t @ load-scripts.php?c=1….7.2:formatted:1434
setTimeout (async)
(anonymous) @ load-scripts.php?c=1….7.2:formatted:1444
c @ load-scripts.php?c=1….7.2:formatted:1319
fireWith @ load-scripts.php?c=1….7.2:formatted:1372
fire @ load-scripts.php?c=1….7.2:formatted:1376
c @ load-scripts.php?c=1….7.2:formatted:1319
fireWith @ load-scripts.php?c=1….7.2:formatted:1372
e @ load-scripts.php?c=1….7.2:formatted:1429
t @ load-scripts.php?c=1….7.2:formatted:1434
setTimeout (async)
(anonymous) @ load-scripts.php?c=1….7.2:formatted:1444
c @ load-scripts.php?c=1….7.2:formatted:1319
fireWith @ load-scripts.php?c=1….7.2:formatted:1372
fire @ load-scripts.php?c=1….7.2:formatted:1376
c @ load-scripts.php?c=1….7.2:formatted:1319
fireWith @ load-scripts.php?c=1….7.2:formatted:1372
s.<computed> @ load-scripts.php?c=1….7.2:formatted:1467
e @ load-scripts.php?c=1….7.2:formatted:1423
t @ load-scripts.php?c=1….7.2:formatted:1434
setTimeout (async)
(anonymous) @ load-scripts.php?c=1….7.2:formatted:1444
c @ load-scripts.php?c=1….7.2:formatted:1319
add @ load-scripts.php?c=1….7.2:formatted:1334
(anonymous) @ load-scripts.php?c=1….7.2:formatted:1449
s.Deferred.s.Deferred @ load-scripts.php?c=1….7.2:formatted:4619
then @ load-scripts.php?c=1….7.2:formatted:1447
I @ load-scripts.php?c=1….7.2:formatted:1301
when @ load-scripts.php?c=1….7.2:formatted:1490
(anonymous) @ VM7233 classic.js:formatted:6864
dispatch @ load-scripts.php?c=1….7.2:formatted:2030
v.handle @ load-scripts.php?c=1….7.2:formatted:1962
load (async)
add @ load-scripts.php?c=1….7.2:formatted:1983
s.event.add @ load-scripts.php?c=1….7.2:formatted:4507
(anonymous) @ load-scripts.php?c=1….7.2:formatted:1922
each @ load-scripts.php?c=1…5.7.2:formatted:160
each @ load-scripts.php?c=1…=5.7.2:formatted:78
ke @ load-scripts.php?c=1….7.2:formatted:1921
on @ load-scripts.php?c=1….7.2:formatted:2225
(anonymous) @ VM7110 acf.min.js:formatted:934
(anonymous) @ VM7110 acf.min.js:formatted:951
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Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please check if there are other plugins or your current theme that might be conflicting with the meta fields. You can determine that by following this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
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