Cannot connect Rank Math account during Setup Wizard

#817931
  • Resolved C VS

    1 year, 5 months ago

    Rank Math pro

    To whom it may concern,

    Hope you are well.

    Every time I run the set up wizard (or even from the settings tab) and try to connect my website to the Rank Math account to activate the plugin I get a ‘this page doesnt seem to exist’ error.

    Wierdly the website shows in the my account tab on rankmath.com.

    Is there a fix for this?

    I added the URL mismatch as a php snippet to the website.
    I also tried using a different browser, incognito mode.

    I am using firefox.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I apologize for the inconvenience you are facing while trying to connect your Rank Math account during the Setup Wizard. It seems like you are encountering a ‘this page doesn’t seem to exist’ error.

    To address this issue, please ensure that you have followed these steps:

    1. Make sure you are using the latest version of Rank Math by checking the changelog.
    2. Verify that the WordPress URL and Site URL are the same by navigating to WordPress Dashboard → Settings → General.
    3. If the URLs do not match, disconnect and reconnect your Rank Math account following the steps provided in our guide here and here.
    4. Clear your browser cache, website cache, and site-level cache before reconnecting.
    5. If the issue persists, add the PHP snippet you mentioned to your website.

    If after following these steps you still encounter the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your understanding and patience.

    Warm regards.

    Sources:
    How to Access Rank Math’s Setup Wizard
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math

    Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please make sure you’re using the latest version of the Rank Math plugin on your website: https://rankmath.com/changelog/free/

    After that, please check if there’s some security rule inside your .htaccess file which may prevent saving the settings.

    You can also use the default .htaccess file from here: https://wordpress.org/support/article/htaccess/

    Please do take a complete backup of your website before modifying your .htaccess as it is a sensitive file.

    If the issue persists, you can follow this guideline to check if any of your plugins/themes are conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Cannot connect Rank Math account during Setup Wizard’ is closed to new replies.