Cannot connect analytics

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Could you please reconnect your Google service again and ensure that all permissions are accepted? https://rankmath.com/kb/connect-your-google-account/

Also, could you try configuring Rank Math’s analytics settings using a different browser? See if it works.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

I checked and figured out that your theme is breaking the layout of Rank Math’s settings page and that’s why you are not able to select the properties and save them.

I was able to save the Analytics settings in the troubleshooting mode using a default theme. Please get in touch with the support of your theme and inform them about the issue. They will be able to resolve this on their end.

Let us know how that goes. Looking forward to your update.

Thanks.

Hello,

When your theme is active, all the options are being loaded on a single page while they should only be visible when you click on the corresponding tab. The options that use Ajax are also not editable. These errors are being logged in the browser’s console:

Please share this information with your theme’s support team and ask them to look into this.

Hope this helps. Let us know if you need any other assistance.