Hello,
We apologize for the issue you are facing with connecting your AI credits to Rank Math. Thank you for raising this concern.
To troubleshoot the problem, please ensure that you have followed these steps:
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Log into the Correct Account: Make sure you are logged into the Rank Math account that you used to purchase the Content AI credits.
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Check Your Credits: Navigate to your Rank Math account and go to Account > Websites to verify if your credits are displayed correctly. You can visit this link for reference: My Account – Websites.
![Check Credits](https://i.rankmath.com/PQbnrT+)
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Disconnect and Reconnect: If the credits are correct in your account but not showing on your website, go to your WordPress admin area, then to Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math account.
![Disconnect](https://i.rankmath.com/eCONSp+)
![Reconnect](https://i.rankmath.com/4Z6ASb+)
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Refresh Credits: After reconnecting, head over to your Content AI and refresh the credits count again to ensure the plugin requests the updated credits from our server.
![Refresh Credits](https://i.rankmath.com/BzLGST+)
If you have followed these steps and are still experiencing issues, we recommend replying to this ticket so a human agent from the Rank Math Support team can assist you further. Unfortunately, we cannot provide screen sharing support directly through this platform.
Thank you for your understanding, and we look forward to resolving this issue for you soon!
Sources:
Resolving Content AI Related Issues » Rank Math
How to Connect/Disconnect Your Website From Content AI
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see the Content AI Creator subscription on your account. In this case, please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Let us know how it goes. Looking forward to helping you.
Thank you.
Still having trouble on 2 sites not connecting to AI credits. Have disconnected and connected and they still do not show up.
Hello,
Could you please share the affected URL/s so we can check on our end as well?
We really look forward to helping you. Thank you.
Every time I try to refesh the credits under General > Content AI I receive this message-
“The response is not a valid JSON response”
Hello,
We have gone ahead and fixed this from our end.
You should see in your Rank Math dashboard that the plugin is disconnected from your rankmath.com account.
Please reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, and reconnect your Rank Math account.
![connect](https://i.rankmath.com/OZSwOw+)
Then, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
![Refresh Content AI credits](https://i.rankmath.com/i/iVxzbU+)
Once done, please go back to using Content AI and it should work without any issues.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.