Cannot Connect Account to Wordpress SIte

Hello,

I apologize for the issue you are facing with connecting your Rank Math account to your WordPress site. It sounds like there may be a problem with the connection process. Here are a few steps you can try to resolve this:

1. Ensure You Are Using the Latest Version: Make sure that you have the latest version of Rank Math installed. You can check for updates in your WordPress dashboard.

2. Check Site URL Settings: Navigate to WordPress Dashboard → Settings → General and ensure that both the WordPress URL and Site URL are the same. If they do not match, it can cause connection issues.
   

3. Disconnect and Reconnect: Try disconnecting your Rank Math account and then reconnecting it. You can do this by going to Rank Math SEO → Dashboard → Help and selecting Disconnect Account. After that, click on Connect Now again.
   
   

4. Clear Cache: If you are still having issues, try clearing your browser cache, website cache, and any site-level cache plugins you may be using.

5. Add a Filter (if necessary): If the problem persists, you can add a filter to your website to bypass the URL check. You can refer to our guide on how to add filters to your site and use the following code:

   /**
   * Filter whether we need to check for URL mismatch or not.
   */
   add_filter( 'rank_math/registration/do_url_check', '__return_false' );

If you continue to experience difficulties after trying these steps, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for raising this concern!

Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Assuming that Rank Math SEO is already installed on your website, please reconnect the website with the correct account to fully utilize the features.

Yes, you can overwrite the previous plugin, and all settings will be ported to the updated plugin.

Please reconnect the website to your Rank Math account and then clear the Rank Math Transients by going to Rank Math > Status & Tools > Database Tools > Remove Transients:

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.