Cannot Connect Account

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

It seems to be working fine on our end. Please ensure you’re using the latest version of Rank Math here:
https://rankmath.com/changelog/free/

Also, please make sure that your Rank Math account is logged in with the same browser, then you can follow the steps in this link:
https://rankmath.com/kb/website-not-shown-in-account/

I hope that helps.

Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.

Hello,

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

Hello,

Yes, you can share your WordPress information to check further.

If you’re going to use the temporary login plugin, you can use s******@r*********** email address and add the login URL in the sensitive data section.

Looking forward to helping you.

Thank you.