Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please make sure that you are not using any VPN service when changing your payment method.
Could you please share a screenshot of the form where you received the error so we can further check?
Looking forward to helping you with this one. Thank you.
Hello,
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using another payment method as well.
Let us know how that goes. If the issue persists, let us know and we will further investigate this.
It’s US dollars.
I have other products that are subscription based
It’s a debit card. I also tried a credit card.
I’ve had international payments.
I tried setting up paypal and it didn’t work also.
It doesn’t appear to be even getting to the bank. There’s no record at all of any attempt to charge and the bank support said they don’t see anything on their end at all.
It doesn’t appear to be even getting to the bank. There’s no record at all of any attempt to charge and the bank support said they don’t see anything on their end at all.
Hello,
Do you have any browser extensions active? This might cause some fields to get hidden inadvertently.
Please try to change the payment method in Incognito Mode or without any browser extensions active and see if the results are different.
Looking forward to hearing back from you.
I received an email that the PRO subscription was disabled. I purchased a new PRO license and that went through just fine.
However, my account still shows a “Free” version instead of the PRO. Can you fix this?
Thanks, Richard
Hello,
Looking at your account it seems that it got updated to the PRO subscription just recently and we can already see the subscription updated.
In case you still don’t see the same please logout and then log back in to update the records.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
