Hello, we’re sorry to hear that you’re experiencing issues with the purchase process. It sounds like there may be a JavaScript error affecting the functionality of the site.
To troubleshoot this issue, you can follow these steps:
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Open the Developer Tools Console Panel: In Chrome, navigate to More Tools → Developer Tools from the menu, or use the keyboard shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
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Check for Errors: Look at the console tab for any error messages that might indicate what is going wrong. If you see any errors, please take note of them.
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Firewall Settings: If you have a firewall enabled, it might be blocking access to certain files necessary for the purchase process. Ensure that Rank Math is whitelisted in your firewall settings.
If you’re still having trouble after checking these points, please reply to this ticket with the specific JavaScript error messages you see in the console, and a human agent from our support team will assist you further. Thank you for bringing this to our attention!
Sources:
Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
sorry, but it’s you that should check the code not me :))))
i tried in 3 different browser and still have the issue, am i really the only one? no other customer reported this? is your payment provider working correctly? the console logs “fastspring is not defined”
Hello,
Apologies for the inconvenience.
Please ensure that your browser does not have any pop-up blockers.
If the issue persists, could you please confirm which country you are in when purchasing Rank Math?
Looking forward to helping you.
I have no blocker and tried with 3 different browsers. I’m in switzerland. I’ve tried also with my phone with and without VPN to test another nation…still…the button is unresponsive. Have you tried to buy a membership? Is it working for you?
Hello,
We are sorry you are still facing this issue.
We tested, and the buy button is working as intended here:
https://rankmath.com/pricing/
https://rankmath.com/content-ai/#pricing
If the issue persists, can you share a recorded screencast video demonstrating the issue?
You can use tools like Imgur for screenshots or Loom for screencasts.
So we can quickly share it with our concerned team.
Thank you.
Hello,
We really apologise that you are still facing the issue.
Although we are unable to replicate this issue across different browsers and locations, we have shared it with our concerned team to investigate further.
Keeply exercise patience while they review this issue.
Thank you.
Hello,
We apologize for this issue.
The team responsible for the purchase pages has investigated the issue and found that the buy button didn’t work if the user declines the cookies notification.
This issue has, however, been resolved. You can go ahead and make your purchase.
We apologise again for this issue.
Please let us know how it goes.
Thank you.
