Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
The credentials to your site do not seem to work, could you please check them from your end?
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Confirmed info and updated private info
Hi Jack,
I can add the redirect just fine. I tested by keeping only Rank Math enabled.
It seems like a conflict with one of the plugins or the theme you are using. To determine that, can you please follow this troubleshooting guide?
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Huh? I can ADD it. I already did that. The problem is that it doesn’t work.
Are you saying that you added it and, with only Rank Math enabled it worked?
Hi Jack,
Yes, I tested and the redirect works. The page shows blank because maybe you are using some other plugin to create that content but the redirect itself works.
Let me know if you want me to add a video screencast in the sensitive data section.
In fact, let me add that 🙂
Did you try going to the page without having disabled all the plugins? The page works fine from here. When I put in the original URL, it sends me to the home page instead of the 301 redirect that’s been set up.
Hi Jack,
I am so glad to hear that.
If you need help with anything else, please open a new support ticket here so we can help:
https://support.rankmath.com
We are always here for assistance.
