Cannot Activate Content AI

#870315
Viewing 8 replies - 1 through 8 (of 8 total)
  • RankBot

    4 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with activating Content AI on your website. Since your website shows as connected in the WordPress admin, let’s ensure that the Content AI module is enabled in your Rank Math settings.

    Here are the steps to activate Content AI:

    1. Enable Content AI Module:

      • Navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Modules.
      • Ensure that the Content AI module is enabled.

      Enable Content AI

    2. Connect Your Rank Math Account:

      • Go to WordPress Dashboard → Rank Math SEO → Help and click on Connect Now if you haven’t done so already.

      Click Connect Now

    3. Check Activation:

      • After connecting, ensure that you have selected the correct license from the dropdown menu if you have multiple licenses. Click OK, ACTIVATE NOW.

      Click OK, Activate Now

    4. Refresh Content AI:

      • Finally, head over to WordPress Dashboard → Rank Math SEO → General Settings → Content AI and click the Refresh icon to ensure everything is up to date.

      Click the Refresh icon

    If you have followed these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    How to Connect/Disconnect Your Website From Content AI
    Resolving Content AI Related Issues » Rank Math

    Vishy

    4 months, 1 week ago

    Rank Math free

    Hi,

    Step 3 activation is the issue right now.

    The content AI module is active.
    https://prnt.sc/tPqgZByhMmVw

    The screen you show has an option to connect now. Mine does not have that option. It only has button to “Learn more”
    https://prnt.sc/8ASTGOW2JqnM

    On the side bar, you show an option.”Christmas Sale”. I don’t know what that is, but I do not have that.

    Regards,

    Vishy

    Miguel

    4 months, 1 week ago

    Hello,

    Thank you for contacting support.

    Can you please let us know the URL of the website where you are experiencing this?

    Looking forward to hearing back from you.

    Vishy

    4 months, 1 week ago

    Rank Math free

    Hi,

    I tried this on three websites with the same problem. Two of them are listed below.

    https://www.homeworkoutplan.com

    https://physiobench.com/

    Thanks,

    Vishy

    Vishy

    4 months, 1 week ago

    Rank Math free

    Hi,

    How long does it take to resolve this issue?

    Thanks,

    Vishy

    Jeremy

    4 months, 1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Your websites are currently not connected to any Rank Math account.

    Also, both of your websites have a Rank Math PRO installed and your Rank Math account doesn’t have any Rank Math PRO subscription. You either need to connect your website to a Rank Math account with a Rank Math PRO subscription or deactivate the PRO plugin from your website for the Content AI feature to work.

    If you have a Rank Math PRO subscription from a different account, we can also merge it with this current account of yours so you can use both features.

    Looking forward to hearing back from you.

    Vishy

    4 months, 1 week ago

    Rank Math free

    Hi,

    This does not help at all.

    You wrote, “You either need to connect your website to a Rank Math account.”

    The image below shows that the account is connected from the website admin. Still, it does not show in Rank Math admin.

    https://prnt.sc/4zIz-PYG06kp

    You also wrote,

    “You either need to connect your website to a Rank Math account with a Rank Math PRO subscription or deactivate the PRO plugin from your website for the Content AI feature to work.”

    You did not provide instructions on how to do this. The existing AI-generated answers do not provide the necessary steps.

    Vishy

    Jeremy

    4 months, 1 week ago

    Hello,

    Yes, the plugin is connected to your Rank Math account but your Rank Math account doesn’t have a Rank Math PRO subscription, it only has a Content AI starter subscription.

    Your website has a Rank Math PRO installed and it doesn’t match your Rank Math account which is why the Content AI feature is not working regardless of your site already connected to your account.

    To resolve this, you’ll have to uninstall the Rank Math PRO plugin as shown in the screenshot below and after that, you’ll have to follow this guide.

    Rank Math support

    Hope that helps.

    RankBot

    3 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Cannot Activate Content AI’ is closed to new replies.