Cannot Access Invoices — Person who setup left the company

#982332
  • Resolved fbutty

    7 months, 2 weeks ago

    Rank Math free

    Hi there, I need some help. Our wordpress dev has recently moved on and we missed transitioning our Rankmath account before he left. We use the plugin directly in WordPress but I can’t find anywhere to access the invoices in WP itself. Can you please transition the account to me, or let me know where I can access billing info within WP?

    Our domain is http://www.oceanmd.com and the account owner was Rahul Bagdai (r******@o**********)

    My email is f*****@o**********

    Thanks!

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    7 months, 2 weeks ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    We can see the account you used to open this ticket linked with r******@o********** email address.

    Also, it looks like oceanmd.com website is not currently connected to any Rank Math account.

    In this case, you can contact your developer and share the email address that was used to purchase the subscription, or search and forward the receipt from FastSpring.com so we can locate your account.

    Looking forward to helping you.

    RankBot

    6 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Cannot Access Invoices — Person who setup left the company’ is closed to new replies.