Cancelled Account

#887890
  • Resolved Curtis Burns

    1 year, 4 months ago

    Rank Math free

    A week or so ago I had an issue with my credit card, which turned out to be false. Nevertheless, my card number was changed, which then caused Rank Math not to receive my yearly subscription payment. I see now my plugins are no longer working. I’m trying to update the credit card info but the system wont’ allow it.

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math subscription and the difficulties in updating your credit card information. It seems that your subscription may have been affected due to the payment issue with your card.

    To update your payment method, please follow these steps:

    1. Navigate to Rank Math Dashboard: Log in to your Rank Math account and go to Rank Math Dashboard → Subscriptions.
      Navigate to Rank Math Dashboard - Subscriptions

    2. Change Payment Methods: In the subscriptions page, select the Payment Methods tab and click the Change Payment Methods button.
      Change Rank Math Payment Methods

    3. Access FastSpring Checkout: This will open the FastSpring Checkout Page in a new tab. Enter the email address you used to purchase the subscription and click Continue.
      Enter your Rank Math email address used for subscription in the FastSpring Checkout page

    4. You should receive an email with further instructions on how to complete the process.
      FastSpring Checkout email sent notification

    If you continue to experience issues after following these steps, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for bringing this concern to our attention, and we hope to resolve it quickly for you!

    Curtis Burns

    1 year, 4 months ago

    Rank Math free

    I have tried that three times now and it won’t accept the info.

    Jeremy

    1 year, 4 months ago

    Hello,

    Please try using the email address we posted in the sensitive data section of this ticket to update the payment method.

    If the issue persists, please let us know here and we’ll assist further.

    Curtis Burns

    1 year, 3 months ago

    Rank Math free

    I’ve used that email all along and I continue to get the same results. I am following the directions exactly. “We regret that your order could not be accepted…..”

    Curtis Burns

    1 year, 3 months ago

    Rank Math free

    I checked with my card and their are no blocks on the use of the card, it was used just a few days ago. I have no popup blockers.

    Miguel

    1 year, 3 months ago

    Hello,

    The Business subscription that was associated with this account was completely canceled on September 27, so it’s not possible to update the payment method for a canceled subscription.

    If you would like to continue using the Business subscription you will need to purchase a new one from our website: https://rankmath.com/pricing

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Cancelled Account’ is closed to new replies.