Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please check if the Cron jobs on your website are working properly? You can install the WP Crontrol plugin and navigate to WP Dashboard > Tools > Cron Events to make sure that the Cron Jobs are working fine on your site. If you find any issue with the Cron jobs, please contact your hosting provider to fix this.
For more details, you can check this URL: https://rankmath.com/kb/analytics-issues/#num-1-3-check-cron-issues
However, if the Cron jobs are working properly, sometimes the scheduled actions fail when there is not enough memory on the server available when the cron is running, but in those cases, it’s just a temporary issue.
In such a case, you can trigger this action manually from WP Dashboard > Rank Math > General Settings > Analytics > Update data manually.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
