Cancel subscription Rank Math Pro

#997913
  • Resolved Lena Schlegel

    6 months, 2 weeks ago

    Rank Math free

    Hey! We have a pro account and want to cancel our annual subscription. We lastly payed with PayPal in January 25 (transaction ID: 2DD8117388253210D) but we can not find a subscription in our account and we do not have any emails guiding to fast spring, as the AI chat says. Can you please help??

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    6 months, 2 weeks ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention.

    Could you please share the PayPal email address you used to pay for the subscription so we can check in our system?

    You can add it to the sensitive data section by editing your first post

    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Lena Schlegel

    6 months, 2 weeks ago

    Rank Math free

    Hey! Forget to add sensitive data

    Rakibuzzaman Siam

    6 months, 2 weeks ago

    Hello,

    Unfortunately, we can’t find any Rank Math subscription under the email address you’ve shared.

    In this case, you can search and forward the receipt from FastSpring.com so we can locate your account.

    Looking forward to helping you.

    Thank you.

    Lena Schlegel

    6 months ago

    Rank Math free

    We don’t have any receipt, that’s the problem. until that moment I thought we have directly connected our account. do you know if or how we can contact fast spring? we also do not have any login dates

    Princess

    6 months ago

    Hello,

    Please get in touch with them via this form to get assistance in changing the data of the invoice: https://fastspring.com/consumer-support-form/

    Or via this email address: s******@f*************

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Cancel subscription Rank Math Pro’ is closed to new replies.