Cancel subscription and get a refund

#375879
  • Resolved Thiago Mobilon

    3 years, 11 months ago

    Rank Math free

    Hi there,

    I’ve subscribed to RankMath Pro a few days ago. After running some tests and realising that we would need to adapt some of our custom plugins, we changed our mind about using it (at least for now).

    Adapting our plugins would take too much time, and we can’t do it right now. So we decided not to switch to RankMath.

    Can we get a refund for the remaining period? It was never enabled in production and we still have 11 months and a few days of subscription left…

    Best.

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    3 years, 11 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.

    Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.

    We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.

    We would much appreciate any feedback you have to offer.

Viewing 1 replies (of 1 total)

The ticket ‘Cancel subscription and get a refund’ is closed to new replies.