Hello,
Thank you so much for getting in touch.
It seems that the website is connected to a different email account.
Can you please search and forward a receipt from FastSpring.com so we can verify the ownership of the account?
Looking forward to helping you.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
The email is n***********@g********, but I have not received anything.
Please leave me an email address to send you the transaction.
Thank you
Hello,
We were able to find the subscription under the email address: n***********@g********
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know.
Also, do you want us to merge both of your accounts?
So that you can operate all of your websites under a single Rank Math account.
If so, please share the preferred email address on which you’d like to use your account.
We are here to assist.
Hello,
I didn’t get that email.
It can be merged with m***************@p**********
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Additionally, we have merged your accounts as requested under m***************@p**********
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
