cancel subscription

#923464
  • Resolved Myles Norals

    1 year ago

    Rank Math free

    Received the following email from FastSpring. I don’t remember signing up through FastSpring. Our subscriptions was canceled under RankMath long ago. I want to cancel subscription with FastSpring. The email sent from FastSpring was sent to email XXXXXXX@XXXXX

    Hi Ske,

    We hope you have enjoyed using the Rank Math SEO plugin so far and would want to continue using it.

    Unfortunately, your payment didn’t go through and you will lose access to all the premium features and SEO preferences unless you act now.

    To change or update your payment method, follow this tutorial: https://rankmath.com/kb/update-change-payment-method/

    If you face any issues while trying to renew your subscription, feel free to contact us at s******@r***********.

    Thanks,
    The Rank Math team

    You are receiving this email because you have purchased Rank Math Business from FastSpring – an authorized reseller.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Ike

    1 year ago

    Hello,

    Thank you for contacting support,

    We do not see any subscription on the account you opened this ticket with.

    Just to be sure you can follow this guide on how to cancel automatic subscriptions in Rank Math: https://rankmath.com/kb/cancel-subscription/

    We hope this helps.

    Thank you.

    Myles Norals

    1 year ago

    Rank Math free

    No its not. Fast Spring emailed me at the email located in the sensitive section of this ticket. Which shall be associated with account in First Spring.

    Jeremy

    1 year ago

    Hello,

    In that case, please follow the guide we previously shared here, using the email address you mentioned in the Sensitive Data section to cancel the subscription.

    If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.

    Looking forward to helping you.

    RankBot

    11 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘cancel subscription’ is closed to new replies.