Cancel rank math pro subscription

#924172
  • Uttam Gupta

    1 month, 3 weeks ago

    Rank Math pro

    Dear RankMath Support Team,

    I am writing regarding my RankMath Pro subscription, which was auto-renewed on 1st December 2024. I had reached out to request a cancellation and refund as I do not wish to continue using the service at this time. However, I was informed that refunds are not allowed, and my ticket has now been closed without resolution.

    I kindly urge you to reconsider my case and reopen the ticket. As a customer, I value RankMath’s services but believe this situation calls for flexibility and understanding. Automatic renewals can sometimes occur unintentionally, and providing a refund in such cases reflects a customer-first approach that fosters loyalty.

    I sincerely hope you will prioritize customer satisfaction and process my refund request. Please let me know if any additional information is required to facilitate this.

    You closed my last ticket without giving response.

    Looking forward to your prompt response.

    Thank you for your attention to this matter.

    Best regards,
    Uttam Gupta

Viewing 2 replies - 16 through 17 (of 17 total)
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  • Uttam Gupta

    3 weeks, 1 day ago

    Rank Math pro

    Dear RankMath Support Team,

    Thank you for the update. However, I would like to clarify that my Axis Bank credit card is active and not canceled, so I am unsure why the refund attempt was rejected.

    To resolve this matter quickly, I kindly request the following:
    1. Confirm if the refund can be processed through an alternative method, such as a direct bank transfer. I am happy to provide my bank account details if needed.
    2. Provide documentation or proof of the failed refund attempts (e.g., transaction reference numbers) so I can share them with my bank if required.

    I will also contact my bank to investigate this further, but I believe it is essential to resolve this issue collaboratively. Please expedite this process, as my credit card payment is due, and this unresolved refund is causing significant inconvenience.

    Looking forward to your prompt response.

    Best regards,
    Uttam Gupta

    Miguel

    2 weeks, 6 days ago

    Hello,

    We got a notice from our payment provider about this situation.

    It seems like the order was correctly processed from our side but the refund seems to be stuck because there’s a dispute on file for this transaction with the bank issuer of the card.

    We added the transaction details in the sensitive data section so that you can ask your bank to clear the dispute and resolve this matter.

    Thank you.

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