Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that our team has initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello, When my refund will credited in my credit card? Please give me refund as soon as possible.
Thanks
Hello,
Kindly see this invoice for your reference.
You can see the refunded amount under Refunds and Returns.
You can also access the invoice from here: https://rankmath.com/my-account/subscriptions/?tab=payments
Lastly, you can check your account or call your bank to verify if the amount has been reversed.
We ask for your patience regarding this matter.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Dear Rankmath Team,
My refund is not credited in my account. I request you to please give me refund as soon as possible.
Dear Rankmath Team,
My refund is not credited in my account. I request you to please give me refund as soon as possible
Follow-Up on Refund Status
Dear RankMath Support Team,
I hope this message finds you well.
As per your confirmation, the refund for my RankMath Pro subscription was initiated earlier. I was informed that the refund would appear on my credit card statement within 5 to 7 business days. However, it has now been over 1 week and 5 days, and I have not yet received the refund in my account.
Could you please provide an update on the status of the refund? Additionally, if needed, I can share any details from my bank or credit card statement to assist in resolving this matter promptly.
Looking forward to your response.
Thank you for your attention to this issue.
Best regards,
Uttam Gupta
Hello,
We can confirm from our end that the funds have left our account. Please contact your banking partner and ask what’s holding the amount to be credited to your account.
If the issue persists, let us know here and we’ll contact our payment provider.
Looking forward to helping you.
Can you please provide me reference ID or Number?
Hello,
The refund reference number is RANKMATH241202-4298-49110X
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Urgent Follow-Up: Refund Not Received After 28 Days
Dear RankMath Support Team,
I am writing to follow up on the refund for my RankMath Pro subscription. The subscription was auto-renewed on **1st December 2024**, and I requested a cancellation the next day, **2nd December 2024**, which you promptly processed.
However, as of today, **29th December 2024**, a total of **28 days** have passed, and I have still not received the refund amount of ₹9,562 on my credit card. The refund reference number provided was **RANKMATH241202-4298-49110X**.
I kindly request you to investigate this delay urgently and provide me with a specific timeline for when the refund will be credited to my account. If further information or action is required from my side, please let me know.
Your assistance in resolving this matter promptly will be greatly appreciated.
Thank you, and I look forward to your immediate response.
Best regards,
Uttam Gupta
Dear RankMath Support Team,
My RankMath Pro subscription auto-renewed on **1st December 2024**, and I requested cancellation on **2nd December 2024**. Despite confirmation, I have not received the ₹9,562 refund after **28 days**.
Please provide an update on when it will be credited.
Best regards,
Uttam Gupta
Dear RankMath Support Team,
I’m following up on my refund request for the subscription auto-renewed on **1st December 2024** and canceled on **2nd December 2024**. It has been **28 days**, and I’ve received no response to my support ticket for the past 2-3 days.
Please provide an update on the ₹9,562 refund status urgently.
Hello,
We have emailed our payment processor and asked them to provide a detailed report about the concern.
We ask for your patience regarding this matter.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Dear RankMath Support Team,
Thank you for your response and for reaching out to your payment processor. However, my credit card bill has now been generated, and the refund amount of ₹9,562 is still showing as pending. I am concerned about paying the bill without receiving the refund, as this would result in financial inconvenience.
Could you please expedite the resolution of this issue? Additionally, kindly confirm if paying the bill will affect my eligibility to receive the refund. Your assistance in resolving this matter at the earliest would be greatly appreciated.
Looking forward to your quick reply.
Hello,
We have heard from our payment processor, and they said that the refund was not completed due to an invalid account number. They tried to process the refund once more, but it was rejected. Likely because the card was canceled or is no longer active. As a result, you will need to dispute the charge directly with your bank or financial institution.
Again, we are sorry for this inconvenience, and please let us know if you have further questions or concerns regarding this request.
