Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please share the email address which you used to purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We’d like to assist you to find the subscription you purchased.
Looking forward to helping you.
My other email address is: w********@i*********.
Hello,
We were able to locate your purchased subscription under the email address:Â w********@i*********
Do you want us to merge both of your accounts?
So that you can operate all of your websites under a single Rank Math account.
If so, please share the preferred email address on which you’d like to use your account.
Looking forward to helping you.
Thank you.
I have already said that I want to cancel this subscription because the software is not what I expected. I will not be using it in the future, so neither email address will be of use.
Would you please confirm when my cancellation will be confirmed.
Regards,
David
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Thank you for refunding my subscription. One of the most important reasons I decided to do so is that I realized the software would not always be able to find outbound links for me. If you could guarantee high AD (low spam) outbound links to improve SEO you would do better.
Hello,
Thank you so much for your feedback as we continually improve our plugin. I hope that you will consider our PRO plan in the future if it suits your overall needs.
With that said, please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
