Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Not sure which one. I have m*********@h********** and m**********@g********
Cannot please get an answer?
Hello,
We can confirm that the subscription is under the first email address you provided.
We’re sorry to see you go, but as requested, we have successfully canceled your subscription, and you won’t get billed for its renewal.
This means that your subscription will remain active until the end of the paid period, but it will not be renewed automatically. Once the period ends, you will no longer have access to the product, updates, files & support tickets.
We’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
Any feedback you have to offer would be much appreciated.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
