Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
We’re sorry to see you go, but if you wish to cancel your Content AI subscription, you can follow the steps illustrated in this tutorial: https://rankmath.com/kb/cancel-subscription/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Hello,
thank you for the answer. I have read how to cancel the subscription. Unfortunately, no active subscription can be found.
That’s why I’m confused why I’m getting the email that my subscription is being renewed. Can you please check this internally?
Thanks for the help.
Linda
Hello,
The Content AI plan is active in your account. But, the FastSpring account used to purchase it must have been created with a different email address.
We have canceled your Content AI plan, and you will not be charged for its renewal.
Please do not hesitate to let us know if you need our assistance with anything else.
Hello,
thank you very much for your help.
Greetings,
Linda
Hello,
We are glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
