Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the renewal happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that? Please let us know. We are here to assist.
Hi Jeremy,
I did not receive a reminder email and never have. For the last charge the last email I received was on 08/02/2025.
From: <m*****@f*************>
Subject: Zayd Bhyat, your payment for subscription to “Content AI Starter” was successful.
Hello Zayd Bhyat,
Your payment for subscription to “Content AI Starter” (USD 79.07) was successful.
Thanks
Zayd Bhyat
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium Content AI features we refunded.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Thanks for the help everyone. I will keep an eye out for the refund and reachout again if I have any more questions or issues.
Regards,
Zayd Bhyat
Hello,
Let us know how it goes.
We will keep this ticket open until you confirm that your issue is resolved. Let us know if you need any further assistance with this.
Looking forward to hearing from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
