Hello,
Thank you for contacting the support and sorry to hear about the situation.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
But please let us know if you did not receive the email and we will assist you further with the refund request.
Hi Princess,
As I mentioned, I was unaware of the charge until last night when reviewing the company card statement. The reason is that during the development of a site by my agency, we created this RankMath account with our payment information, but the notification email was set to an @embroker.com email (which is the former client) rather than an @binarym.com email, which is for my agency.
This client relationship ended a few months ago, and as you can see, the license is not currently assigned to a site and is not being used. It’s just a small lapse in notification and an error, and the charge was processed just three days before I reached out.
We’re a WordPress agency and use RankMath on projects for clients, both production and staging sites. I hope you find the grace to refund a license that is not in use and was renewed 3 days ago. It would change the entire perception of your company and product to hold firm in a situation like this.
Chris Daley
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thanks, Princess.
I appreciate the refund on this situation. We’re still happy with the product and will continue to use it on other builds.
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
