Hello,
We apologize for the issue you are facing regarding the Content AI plan and your request for a refund.
Currently, downgrading your subscription is not possible. Instead, we can process a refund for your purchase, and you can then buy a new subscription based on your requirements. If you would like us to proceed with the refund, please let us know.
For more details, you can refer to this article: How to Downgrade Your Plan.
Thank you for raising this concern, and we look forward to hearing back from you.
Hello,
Thank you for contacting support.
We checked your account and noticed that this purchase happened last January 20, 2025, so that is well outside the 30-day refund period.
Unfortunately, we cannot offer a refund for a purchase.
You can cancel the renewal by following the steps here: https://rankmath.com/kb/cancel-subscription/
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
