Hello,
Thank you so much for getting in touch.
We can see that the order number is associated with a different email account.
Can you please send an email to our billing and accounts department at s******@r*********** about your concern using the correct account?
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
