can t use ai plan subscription

#879636
  • Resolved Xavier

    1 year, 4 months ago

    Rank Math free

    Hello. I can’t use an ai plan subscription on my wordpress website veggiehealth.org. Can you get it started for me? It’s been months since I bought it for nothing and I would really like to be able to use it a little anyway!!!

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your Content AI plan subscription. It sounds like there may be a few reasons why you are unable to use it. Here are some steps you can take to troubleshoot the problem:

    1. Check if your Content AI Subscription is Active: If you see a message stating that you need an active subscription, it means your plan may not be active. You can check your subscription status and select a plan if needed by visiting this page: Select a Content AI plan.

      To access this Content AI feature, you need to have an active subscription plan.

    2. Ensure Your Website is Connected to Rank Math: If you see a message prompting you to connect your Rank Math account, please click the Connect Now button in your WordPress dashboard to log into your Rank Math account.

      Start using Content AI by connecting your RankMath account.

    3. Refresh Your Credits: If you have an active subscription but still cannot use the Content AI, you may need to refresh your credits. You can do this by going to WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits. Here’s a screenshot for reference:

      Refresh Credits

    After following these steps, please try using the Content AI again. If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we hope this helps resolve your issue!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Xavier

    1 year, 4 months ago

    Rank Math free

    Hello. I can’t use an ai plan subscription on my wordpress website veggiehealth.org. Can you get it started for me? It’s been months since I bought it for nothing and I would really like to be able to use it a little anyway!!!

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see the Content AI Starter subscription on your account. In this case, if you’re not able to see the credits on your website, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘can t use ai plan subscription’ is closed to new replies.