Hello,
We apologize for the issue you are facing while trying to upgrade to Rank Math PRO. It seems there might be a problem with the purchase process that requires further assistance.
To resolve this, we recommend that you reply to your ticket with any specific error messages you are encountering or any additional details about the issue. A human agent from the Rank Math Support team will then be able to assist you further and help you complete your upgrade to PRO.
Thank you for your understanding, and we appreciate your patience as we work to resolve this for you!
Here is the specific error message I continue to get while I try to upgrade.
“We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.”
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please let us know what country you’re trying to purchase from?
Meanwhile, please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
Hello Jeremy,
We have confirmed that everything is correct and we are using the same card that is used for all of our other plugin’s. We have also called our credit card company and they are NOT blocking the transaction. To triple check, we have attempted to use another credit card and the transaction does not go through either.
I have also now attempted the purchase from three different internet providers and that did not resolve the issue.
Please let us know have to resolve this quickly as we want to make this change yet this weekend.
Thank you.
R. Todd Thill
I have also attempted to purchase pro both from the plugin in our WP instance and directly by logging into our account with RankMath. Both methods fail!
And to answer your question, I am purchasing in the United States. The message says you are selling through a reseller at the bottom.
Hello,
Please share the last 4 digits of the card you’re using so we can check this from our side. You can share that information in the Sensitive Data section of this ticket.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Following back up again. We would really like to resolve this issue and purchase the Pro version. Can this please be escalated to a supervisor or manager. Thank you
Hello,
Thank you for contacting Rank Math support.
We’ve checked your account, and your account is already using the Rank Math PRO subscription. You’ll also notice that the PRO badge is already showing on your account details.
You can now download the Rank Math PRO plugin from your account’s dashboard.
Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
