Can not refresh credits on Content AI Settings

Hello,

We apologize for the issue you are facing with refreshing your Content AI credits. The message "Could not generate. Please try again later" typically indicates that the prompt you are using may be identified as unsafe or there might be a temporary issue with the service.

Here are a few steps you can take to resolve this:

1. Modify Your Prompt: Ensure that your prompt does not contain any unsafe words or phrases. Try simplifying or changing the prompt to see if that helps.
2. Check Your Account: Make sure you are logged into the correct Rank Math account that has the Content AI credits purchased.
3. Reconnect Your Account: Go to your WordPress admin area, navigate to Rank Math > Dashboard > Help, and disconnect and reconnect your Rank Math account. This can help in syncing your credits properly.
   
   
4. Refresh Credits Again: After reconnecting, go back to the Content AI settings and try refreshing the credits again.
   

If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for raising this concern, and we hope this helps!

Hello,

You have the PRO plugin installed on the site, while your account no longer has an active PRO plan. Please disable the PRO plugin and reconnect your Rank Math account. You should be able to use Content AI after that.

Let us know how that goes. Looking forward to helping you.

Hello,

We are super happy that this resolved your issue.

If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.