Hello,
Thank you for contacting us and we really regret the inconvenience caused.
Can you please try to make the purchase again and if the message again shows up, please share a screenshot of the page using a tool like imgur.com?
Also, could you confirm if this message was shown when you were processing the payment?
If yes, then please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
