Hello,
We apologize for the issue you are facing with logging into your site. The error message you are seeing indicates that the URL you are trying to access may not be correct or that there might be an issue with your WordPress installation.
Here are a few steps you can take to troubleshoot this issue:
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Check the URL: Ensure that you are entering the correct URL for your WordPress admin login. It should be in the format https://support.rankmath.com orhttps://support.rankmath.com. Make sure to replace yourdomain.com with your actual domain name.
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Verify Domain Setup: If you have recently set up your website, ensure that your domain is correctly pointed to your hosting account and that the DNS settings have propagated.
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Check for Installation Issues: If you still cannot access the login page, it’s possible that WordPress was not installed correctly. You may want to check with your hosting provider (Hostinger) to ensure that WordPress is properly installed on your server.
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Access via FTP: If you have FTP access, you can check if the wp-admin folder exists in your WordPress installation directory. If it’s missing, you may need to reinstall WordPress.
If these steps do not resolve the issue, please reply to this ticket with your website URL so that a human agent from our support team can assist you further. Thank you for raising this concern!
This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
