Can not Edit Page / Post On Elementor conflict

#489844
  • Resolved coway promotionthai

    3 years, 4 months ago

    Rank Math free

    My friend recommend Rankmath for SEO
    But I have problem before I buy

    Can not Edit Page / Post On Elementor

    If I disable RankMath Can Edit
    If I Enable RankMath Elementor Still Loading and Show Enable Safe Mode

    How to resolve conflict

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    3 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve tried to edit some of your posts using Elementor, but I’m unable to replicate the issue. Please refer to the screenshot attached in the sensitive data section.

    Could you please confirm which page/post to check so we can further investigate?

    Looking forward to helping you.

    Thank you.

    coway promotionthai

    3 years, 4 months ago

    Rank Math free

    IF You Create New Post RankMatch Show normal
    But If you publish and Edit Again RankMatch is Missing and Elementor show safe mode

    try Homepage or other page and post

    Link In sensitive data

    Rank Math

    3 years, 4 months ago

    Hello,

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    coway promotionthai

    3 years, 4 months ago

    Rank Math free

    I install new WordPress and Elementor but I don’t know why I can use

    Check in Video in sensitive data

    Jeremy

    3 years, 4 months ago

    Hello,

    I checked your WordPress site but I wasn’t able to replicate the issue. Kindly check the screencast I shared in the sensitive data section.

    Can you please try clearing your browser cache or use a different browser and see if the issue persists on your end?

    Looking forward to helping you with this one.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Can not Edit Page / Post On Elementor conflict’ is closed to new replies.