Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
​​​We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hi…I dont understand what you mean…
something wrong?
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thanks for getting back to us.
I am afraid that your back office is not accessible, the dashboard is reporting the following error:
Fatal error: Exception thrown without a stack frame in Unknown on line 0
and displaying a white screen.
Please take a look at your server logs for more info on what is causing this and once you have fixed it, let us know so that we can check the search console issue.
We are looking forward to helping you. Thank you.
Hi I just solve it. plz check again!thank you
Hello,
Please check the password, your site is reporting that it invalid.
We are looking forward to helping you.
Hi Sensen,
I have been able to login using the credentials from your other ticket.
Your site is reporting the following error:
There was a problem spawning a call to the WP-Cron system on your site. This means WP-Cron events on your site may not work. The problem was:
Unexpected HTTP response code: 403
This suggests that cron events are turned off on your site. Please reach out to your host so that they can advise on how turn this on.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
