cache issues

#273397
  • Resolved Involved Digital

    4 years, 5 months ago

    Rank Math business

    Hello, we recently started using Rank Math, since then I have been getting a lot of messages from our users saying that sometimes the icons on our website are not displayed (they are replaced with a small white square or sometimes a symbol), so I know this is a cache issue and I would instruct the user to clear their browser cache and I would purge the website cache, then the icons come back, but after a day or two the same issue comes up for the same users (even if I have not made any changes to the website during this time), is there a way to ensure this stops? Please advise

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  • Prabhat

    4 years, 5 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    Rank Math should not result in causing such issues. Could you confirm if the issue gets fixed upon deactivating Rank Math?

    With that being said, since the issue gets fixed upon clearing the cache, I would suggest you get in touch with the support of your caching plugin as they would be in a better position to assist you in this regard.

    Hope this helps.

    Thank you.

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘cache issues’ is closed to new replies.