Hello, we apologize for the issue you are facing with accessing Content AI despite having a Business subscription. It seems there might be a problem with your account or subscription status.
To resolve this, we recommend replying to your ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for bringing this concern to our attention!
I’m getting the first API error and now I can’t even access it.
Hello,
Thank you for contacting us and bringing your concern to our attention.
It seems like you purchased the subscription with some other email address.
Can you please share the email address that you used to purchase the subscription or you can search and forward the receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
