Hello,
I apologize for the issue you are facing with Rank Math not recognizing the bulk-uploaded keywords for your products. It sounds like a frustrating situation. Unfortunately, the context does not provide a specific solution for this issue.
We recommend replying to your ticket with details about your site URL and any additional information that might help our support team assist you better. A human agent will be able to take over and provide you with the necessary support to resolve this issue.
Thank you for raising this concern, and we appreciate your patience as we work to assist you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Since you have added the products using other ways than manually creating them in the dashboard, the scores are not calculated. Please try recalculating the scores. To do that, head over to Rank Math → Status & Tools → Database Tools and click on the button “Recalculate Scores”.
Let us know if this works for you.
Looking forward to helping you.
Hi, I did that and cleared cache, but it did not work… Still focus keywords are not recognised and therefore, the overall product page score is low.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
That did not work. You can always check if it worked by “editing” product CTN230M or CTN4100.
Are you still working on it?
Hello,
Sorry for the delay in response.
The focus keywords are indeed being imported to your website. We checked the affected products and we can confirm the issue is there as well. We have shared this with our development team. We should get back to you shortly once we have an update from them.
We appreciate your time and patience in the meantime.
Thank you.
Hello,
I logged-in in incognito and searched for the two products and the keyword input loaded the values as expected.
https://www.jmacos.ie/wp-admin/post.php?post=3981&action=edit.
Also to verify if this issue was cache related, we rerun the Update SEO Score checked the product listing and the SEO Score was not included, but was after clearing cache: see related screencast at : https://i.rankmath.com/v/oNAM6N
Could you please verify if the issue is still persistent from your end, so we may take another look.
Thank you.
Hi Nicholas unfortunately, the issue persists. You can always check if it worked by “editing” products CTN230M, CTN4100 or CTN2000.
Hello,
Could you please disable caching on admin post edit pages, if you’re still experiencing this issue; see why it’s cache related : https://i.rankmath.com/v/mNJR3n
it works when I login in incognito because browser caching is disabled.
Thank you.
Hi Nicholas. In the video that you’ve sent I still do not see it working. I have recorded my own video with another product. As you can see, if I click into the main focus keyword and then click away, it then activates it and my Rank Match score raises from 16 to 55.
https://streamable.com/vj75xa
Hello,
We have added a Snippet named Include excerpt in RM bulk SEO update with below code, to include the post_excerpt which is not currently included.
add_filter( 'rank_math/recalculate_score/data', function ( $values, $post_id ) {
if ( empty( $values['content'] ) ) {
$current_post = get_post( $post_id );
if ( ! empty( $current_post->post_type ) && 'product' === $current_post->post_type
&& ! empty( $current_post->post_excerpt ) ) {
$values['content'] = $current_post->post_excerpt;
}
}
return $values;
}, 10, 2 );
This issue has also been logged so that a permanent fix can be included in an upcoming release, and we apologize for any inconveniences that might have been caused as a result of this.
Thank you.
The original issue is still present – the snippet did not solve that problem.
