bug: SEO snippet doesn’t save

#306987
  • Resolved Mantodea
    Rank Math free

    Hi, the bug persists also after your update 1.0.78 of yesterday.

    On any post and page, when modifying or creating SEO snippets in RM, if we hit WP page update or publish that info isn’t saved.

    We troubleshooted it disabling all plugins but theme and rankmath and the problem persists.

    No customisation whatsover has been made to our WP.

    Therefore we are pretty sure it’s a bug on your end.

    Thanks
    Kind regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    I tried to log into your website but it seems the username or password is incorrect. Please share the right login details in the sensitive data section so that we can assist you.

    In case you are using Cloudflare, please whitelist these routes in your Cloudflare Page Rules option:

    *example.com/wp-json/rankmath/v1/updateMeta*
    *example.com/wp-json/rankmath/v1/updateSchemas*
    *example.com/wp-json/rankmath/v1/updateRedirection*

    Make sure you replace example.com with your domain name.

    Here is an article that might help you:
    https://rankmath.com/kb/meta-data-not-saving/#whitelist-rankmath-cloudflare

    Looking forward to helping you.

    Thank you.

    Your advice on CF completely solved the problem.

    Thanks

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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