Hello,
We’re sorry to hear about the issue you’re facing with Rank Math causing a 500 Internal Server Error when updating pages in Elementor. This could be due to a conflict between Rank Math and Elementor.
To resolve this, we recommend checking for any plugin conflicts. You can do this by following the steps in our dedicated KB article, which helps you in checking for a Plugin/Theme Conflict With Rank Math: Plugin/Theme Conflict With Rank Math.
If the issue persists, you can also try enabling Rank Math’s Integration on Elementor Template pages by adding the following filter to your theme’s functions.php file or rank-math.php file. You can find the detailed instructions on how to do this here: Enable Rank Math on Elementor Templates.
Please make sure to take a backup of your site before making any changes or modifications.
If you need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
How to Fix ‘Automatic Update is Unavailable for this Plugin’ Error in Rank Math » Rank Math
Enable Rank Math SEO on Elementor Templates » Rank Math
how can i get human assistance?
Hello,
Apologies for the inconvenience.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us? Having the error log file will give a clear idea of why this might be happening upon updating your pages.
You may also get in touch with your web host for assistance to retrieve the error log.
Looking forward to helping you.
how can i check website error log?
Hello,
To further investigate and resolve the issue you will have to enable debugging mode on your WordPress installation and share any error messages or logs you receive.
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Or simply by installing the following plugin: https://wordpress.org/plugins/wp-debugging/
You can use a tool like Dropbox/Pastebin for debug log files and share the generated links here.
We really look forward to helping you.
Thank you.
I’ll give you the administrator ID and password of my site, so can you check it yourself?
It’s too hard to deliver
I will send you my account ID PW, can you see it for yourself?
It’s because of the rank math seo no matter what.
Hello,
Thank you for your patience.
From the error log you have shared, it seems that your site’s PHP memory is getting exhausted.
In this case, please get in touch with your web host and ask them to set/ensure the following PHP values:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Once done, clear your website’s cache and check again if the issue persists.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
