Hello,
We apologize for the issue you are facing with Rank Math blocking your ability to close the webpage. This behavior can sometimes occur due to unsaved changes or settings within the plugin. Here are a few steps you can take to troubleshoot this issue:
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Clear Browser Cache: Sometimes, cached data can cause unexpected behavior. Try clearing your browser cache and see if that resolves the issue.
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Check for Unsaved Changes: Ensure that there are no unsaved changes in the Rank Math settings. If you have made any changes, try saving them to see if that stops the prompt from appearing.
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Update Rank Math: Make sure you are using the latest version of Rank Math. An outdated version may have bugs that have been fixed in newer releases.
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Disable ModSecurity: In some cases, ModSecurity can interfere with plugin functionality. You might want to contact your hosting provider to temporarily disable ModSecurity and check if that resolves the issue.
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Reinstall Rank Math: If the problem persists, consider uninstalling and reinstalling the Rank Math plugin. Before doing this, make sure to back up your settings and data as outlined in our backup guide.
If none of these steps resolve the issue, please reply to this ticket with your site URL so we can investigate further. A human agent from our support team will be able to assist you more comprehensively.
Thank you for bringing this concern to our attention, and we hope to help you resolve it soon! Have a great day!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We were able to reproduce this issue on our development setups, and it has been logged so that a permanent fix can be included in an upcoming release.
We appreciate your time and patience in the meantime.
Hello Jeremy, thank you for your reply. Looking forward to a solution for this issue.
Have a nice day and a good week.
Dennis
Hello,
You can keep an eye on our changelog here: https://rankmath.com/changelog
In the meantime, don’t hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
