Hello,
Thank you for contacting us and we regret the inconvenience caused.
Could you please confirm if you’re using a firewall? If yes, please whitelist this route and see if that fixes the issue: /wp-json/rankmath/v1/updateMeta
You can refer to this tutorial guide for more details:
https://rankmath.com/kb/meta-data-not-saving/#firewall
Please let us know how that goes.
Thank you.
Hi, Yes I use Wordfence to protect my blog.
I checked but I don’t understand anything, this is too techie for me, I give up… 🙁
WoOoW, I don’t want to manipulate codes, etc… What is the other alternative?
Sadly, if it doesn’t work, I will be back to the previous plugin 🙁
Can you please help me, I am very bad in techie things.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Ok, but it seems complicated since I use the double authentification.
What should I do?
Hello,
Please disable the 2 Factor Authentication temporarily and provide us the login details so we can check further.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I just sent you all the infos
Hello,
I logged into your website’s admin area but the login that you’ve created has very limited access. I was unable to access even the dashboard of Rank Math.
Please elevate the access rights to admin-level so that we can check the issue further.
Also, as you have disabled WordFence, please check if the issue with saving the data still persists?
Looking forward to hearing back from you.
Thank you.
Yes, the bug still persist, so that means this is not Wordfence.
I will check which plugin it is.
It should work for you now.
I found the conflict plugin.
It’s this plugin : Publish Confirm Message
An extra confirmation dialogue for the publish button to avoid accidental publishing.
Version 1.3.1 | Par Arul Prasad J |
It’s boring because I really need this plugin for my team.
Hello,
As you’ve already found the conflicting plugin, we suggest you get in touch with the developers of that plugin as they might already have a solution for the issue and they would be in a better position to assist you.
Hope this helps.
Thank you.
Ok, but its still not working even with this plugin and without WordFence activated.
Hello,
I logged into your website’s admin area and I was able to replicate that the issue persists when the “Publish Confirm Message” plugin is deactivated and WordFence is activated.
WordFence being a firewall was blocking access to the updateMeta route. I went ahead and whitelisted the routes in this guide and the issue is fixed: https://rankmath.com/kb/meta-data-not-saving/#firewall
Now the issue only occurs when the “Publish Confirm Message” plugin is active.
Please have a look at the screencast in the sensitive data section of this ticket and confirm it on your end.
You can now get in touch with the devs of the above plugin as they would be able to help you with the conflict.
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
