Bug in sign up

#274161
  • Resolved olansies

    3 years, 3 months ago

    Rank Math free

    Hi rankmath team,

    i appreciate your effort you all are doing very well. i have a website related to Purificador de aire Olansi I registered on the site with Google Account. Then I installed wordpress and tried to connect it with my account. But account does not have a password. Because I tried reset my password, it was complete. But now i can’t login anyway.

    i’ll be very thank full of your time.

    kind regards,
    Alex

Viewing 1 replies (of 1 total)
  • Prabhat

    3 years, 3 months ago

    Rank Math agency

    Hello,

    Thank you for contacting us and we regret the inconvenience caused.

    As you’ve posted this ticket, we’re assuming you have access to your Rank Math account.

    Could you please confirm where you’re unable to login? If you’ve forgotten the password of WordPress and password reset is not working, then you can follow this guide to change your password directly from the database: https://www.wpbeginner.com/beginners-guide/how-to-reset-a-wordpress-password-from-phpmyadmin/

    It is highly recommended to keep a full backup of the website and database before changing anything in the database.

    Hope this helps.

    Thank you.

    RankBot

    3 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Bug in sign up’ is closed to new replies.