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I am designing an e-Commerce website and in that, while adding product description I am using less than 120 words in the paragraph but still, the count is showing more first I thought it may be some error from my end but now I am sure that this can be plugin issues can you please help me how to fix this.
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Hello,
Thank you for contacting the support and we regret the inconvenience caused.
Assuming you’re referring to the paragraph length test, we consider both, the Long and Short description, fields of products in this test. Please ensure that you’ve not used longer paragraphs in both fields.
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include the affected URL, WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
As explained by my colleague, the paragraph should be enclosed by
<p>tag so Rank Math can read it as an individual tag. Please see the example below:Hope this helps you with your situation.
Looking forward to helping you.
The ticket ‘Bug Fixing on Word Count Error’ is closed to new replies.